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Do you have a question? Please first check our Frequently Asked Questions to see if it’s listed there.

Frequently asked questions

Am I covered under warranty if I’m not the original owner?

No, warranties for Quantum Rehab products only apply to the original owner of the product and are not transferrable.

How do I clean my power chair?

Your power chair comes with an ABS plastic body shroud that allows it to be easily wiped clean. Use a damp cloth to clean the plastic and metal parts of the unit. You can use a mild, non-abrasive cleanser. If necessary, the power chair can be cleaned with an approved disinfectant, but not before making sure that the disinfectant is safe for use on the chair. Please avoid using any products that may scratch the surface of your power chair and keep your chair clean and free of foreign material, such as mud, dirt, hair, food, drink, etc.

What if my power chair gets wet?

Your power chair, like most electrical equipment, is susceptible to damage from the elements. Avoid damp areas of any kind. Should your power chair come into contact with water:

  1. Thoroughly dry with a towel as soon as possible;
  2. Allow your power chair to sit in a warm, dry place for 12 hours to allow unseen water to evaporate;
  3. Check the operation of the joystick and the brakes before using your electric wheelchair again;
  4. If you find any inconsistencies, take your power wheelchair to your provider.

Where can I find the serial number?

You can find the serial number in your manual, on page 2, or on the back of the booklet. You can recognize it by looking for the number that starts with an S … and is a total of 14 characters long.

On the mobility scooter itself, you can find it in between the batteries, or on a white sticker on the chair mast.

How often do I need to charge the batteries?

How often you use your mobility scooter or power chair determines how often you should charge your batteries.
If you use your mobility scooter or power chair daily, charge the batteries as soon as you finish using your mobility product for the day. We recommend charging your batteries for at least eight to 14 hours after daily use. If you use your mobility scooter or power chair less frequently, we recommend charging the batteries eight to 14 hours twice a week for a maintenance charge. We do not recommend charging the batteries for longer than 14 hours. Refer to the owner’s manual supplied with your battery charger for additional information.

Questions about your product?

Got a question? Your dealer is the first point of contact for:

  • Warranty
  • Service
  • Delivery time
  • Item numbers
  • Loose parts

Questions regarding products?

Check out our product information

Looking for more information about your product? All product pages contain useful information and documentation, like the owner’s manuals, technical specification sheets and consumer safety guides.