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Most frequently asked questions
Everything you need to know
How do I get new parts?
If you need replacement parts, new tires or new batteries, contact your authorized Quantum provider. They will order the parts for you and install them on your power chair!
What if my power chair gets wet?
Your power chair, like most electrical equipment, is susceptible to damage from the elements. Avoid damp areas of any kind. Should your power chair come into contact with water:
- Thoroughly dry with a towel as soon as possible;
- Allow your power chair to sit in a warm, dry place for 12 hours to allow unseen water to evaporate;
- Check the operation of the joystick and the brakes before using your electric wheelchair again;
- If you find any inconsistencies, take your power wheelchair to your provider.
How often do I need to charge the batteries?
How often you use your mobility scooter or power chair determines how often you should charge your batteries.
If you use your mobility scooter or power chair daily, charge the batteries as soon as you finish using your mobility product for the day. We recommend charging your batteries for at least eight to 14 hours after daily use. If you use your mobility scooter or power chair less frequently, we recommend charging the batteries eight to 14 hours twice a week for a maintenance charge. We do not recommend charging the batteries for longer than 14 hours. Refer to the owner’s manual supplied with your battery charger for additional information.
Overview
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product brochure
Download our product brochure here to get an overview of our current product range!